Refund policy

1. Returns and Exchanges

If you're not completely satisfied with your purchase, you can request an exchange or return within 30 days of receiving the product. Items must be in their original condition, unused, with tags intact, and in the original packaging.

2. Non-Returnable Items

For hygiene or safety reasons, some items cannot be returned, such as personalized products, beauty or personal care items, or seasonal goods.

3. Return or Exchange Procedure

To make a return or exchange, please contact our customer service team by email at [email@example.com] or through the contact form on our website. We will provide instructions on how to proceed with the return shipment.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the shipping costs.

5. Refunds

Once we receive and verify the returned item, we will process the refund within 7–10 business days. The refund will be issued using the same payment method as the original purchase.

6. Defective Products

If you receive a defective or damaged product, please notify us within 5 business days of receiving it. We will offer a refund or replacement, depending on your preference.

7. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be published on our website.